Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

AirAmbulanceCompanies.com (“AAC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.airambulancecompanies.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

For All Users:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Communication preferences
• Profile information and preferences

For Clients Seeking Services:

• Medical information relevant to transport needs
• Insurance information
• Emergency contact details
• Location and destination information
• Urgency and medical condition details

For Air Ambulance Providers:

• Company information and certifications
• Service areas and capabilities
• Fleet and equipment details
• Licensing and insurance information
• Business contact information

Information Collected Automatically

When you use our services, we automatically collect:

Technical Information:

• IP address and location data
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website information

Cookies and Tracking Technologies:

• Session cookies for functionality
• Analytics cookies for performance
• Preference cookies for customization
• Third-party cookies from integrated services

How We Use Your Information

We use your information for the following purposes:

Service Provision

• Connect clients with appropriate air ambulance providers
• Process and manage service requests
• Facilitate communication between parties
• Provide customer support

Platform Operations

• Create and manage user accounts
• Process payments and billing
• Maintain platform security
• Prevent fraud and abuse

Communications

• Send service-related notifications
• Provide updates about your requests
• Share important platform changes
• Marketing communications (with consent)

Analytics and Improvement

• Analyze platform usage and performance
• Improve our services and user experience
• Conduct research and development
• Generate anonymized analytics

Legal Basis for Processing (GDPR)

For users in the European Union, we process your data based on:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interest: Platform security, fraud prevention, and service improvement
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with applicable laws and regulations

Information Sharing and Disclosure

With Air Ambulance Providers

We share relevant client information with matched providers to facilitate services, including:

• Contact information
• Medical transport requirements
• Location and timing needs
• Insurance information (when applicable)

With Service Providers

We may share information with trusted third parties who assist us:

• Cloud hosting services (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Communication services (email, SMS providers)
• Customer support platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Respond to legal requests from authorities

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Access controls and authentication systems

Organizational Measures

• Employee training on data protection
• Limited access on a need-to-know basis
• Regular security policy reviews
• Incident response procedures

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.

Your Rights and Choices

Account Management

• Update your profile information
• Change communication preferences
• Delete your account (subject to legal requirements)

GDPR Rights (EU Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict
• Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities

CCPA Rights (California Users)

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-
• Discrimination: Equal service regardless of privacy choices

Exercising Your Rights

To exercise your rights, contact us at info@airambulancecompanies.com or use our Data Subject Request form.

Cookies and Tracking

Types of Cookies We Use

Essential Cookies: Required for platform functionality

• Session management
• Security features
• Basic functionality

Analytics Cookies: Help us understand usage patterns

• Google Analytics
• Performance monitoring
• User behavior analysis

Preference Cookies: Remember your choices

• Language preferences
• Display settings
• Saved filters

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
  Enforce our agreements

Specific Retention Periods:

• Account information: Duration of account plus 3 years
• Transaction records: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn
• Analytics data: 26 months (Google Analytics default)

International Data Transfers

We may transfer your information to countries outside your jurisdiction. For EU users, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Other appropriate safeguards

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notification
• Platform announcements
• Updated “Last Modified” date

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

Data Controller

AIR AMBULANCE COMPANIES SRL
Registration Number: J202404521003
Tax Code: RO/NRC.J202404521003
EUID: ROONRC.J202404521003
Registration Date: 17.12.2024
Status: Active

General Privacy Inquiries

Email: info@airambulancecompanies.com
US Office: (315) 670-7274
UK Office: (020) 3239-8488
Address: Calea Turzii 111 C, Et. 2, Ap. 6, Cluj-Napoca, Romania, 400501.

AirAmbulanceCompanies.com is operated by AIR AMBULANCE COMPANIES SRL, registered in Romania (CUI: 51049904, Registration No: J2024049521003), with headquarters at Calea Turzii 111 C, Et. 2, Ap. 6, Cluj-Napoca, Romania, 400501.

EU Representative

As we are a Romanian registered company (EU member state), we serve as our own EU representative for GDPR compliance purposes.